little answers
where is my order?
As soon as your order ships, you'll get an email with a tracking link. You can also open the order status page from your confirmation email anytime. Tracking can take a few days to update after it ships, so don't worry if it looks quiet at first.
how long does shipping take?
Every order ships with tracking. Delivery times depend on the item and where you live, and the estimate is shown at checkout.
where do my items ship from?
I work with trusted suppliers, so items may ship from different warehouses. If you order more than one thing, they might arrive in separate packages with separate tracking links.
how do i pick my size?
Check the size guide on the product page when there is one, and the measurements in the product description. If you are between sizes, sizing up is usually the comfy choice.
can i return something?
Yes! You can request a return within 30 days of delivery. Send a request through the contact page with your order number and the item you'd like to return, and I'll send you the next steps. Return shipping is paid by the customer. Earrings, socks and final sale items can't be returned for hygiene reasons, unless they arrive damaged or wrong.
my order arrived damaged or wrong
So sorry about that! Send a request through the contact form within 7 days of delivery with your order number (you can reply to my email with a photo) and I will make it right with a replacement or refund.
can i cancel or change my order?
Send a request through the contact form as soon as possible with your order number. If your order hasn't shipped yet, I can usually cancel or change it.
need a return, a cancel or help with a damaged item?
send a request